Article
4 min read

AI will transform CX as we know it—and we’re already well underway

Change comes slowly and then all at once. This phrase, often attributed to Ernest Hemingway, perfectly…

Article

16 ways to use AI for restaurants to cook up business success

AI in restaurants is transforming the food industry through smarter service and more streamlined operations. Explore the benefits and possibilities in our guide.

Article
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Bridge the AI gap in HR: Why employee buy-in is critical

A critical disconnect is unfolding between HR leaders and the very people they serve. While 89…

Article
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The rise of Shadow AI in CX: 4 benefits to an integrated strategy

If your agents aren’t equipped with the right AI tools, there’s a strong chance they’re using…

Podcasts
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Harnessing AI-powered efficiency for deeper customer connection—with Lush’s Naomi Rankin

With their special blend of AI efficiency and a personal touch, Lush is delivering better support for their customers and their business.

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Retail’s next frontier: Elevating customer experience with Zendesk AI

Discover how retail businesses are modernizing CX, delivering personalized services, and boosting efficiency and savings with Zendesk AI.

Podcast
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Lessons from an AI success story—with XP’s Guilherme Kolberg

Hear how one of Latin America’s largest investment firms is leveraging AI to improve their customer experiences and already seeing results.

Podcast
1 min read

Humanizing support at scale—with Talkspace’s Donna Haddigan

For Talkspace’s support team, empathy isn’t a nice to have, it’s a must for each and every customer interaction.

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25 free and customizable feedback form templates

Feedback forms help you collect opinions from customers, stakeholders, and employees. Download our free templates and collect feedback today.

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100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Podcast
1 min read

Modernizing the world’s largest service delivery business—with Indigov’s Alex Kouts

By bringing private market efficiency to the public sector, Indigov has reduced average constituent wait times from 80 days to a mere eight minutes.

Article
4 min read

Achieving that product-market fit moment with Shippo’s founder, Laura Behrens Wu

Discover how Shippo navigated the challenges of customer churn, achieved product-market fit, and raised over $80 million to dominate the e-commerce shipping industry.

Reports
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

Article
4 min read

Stay competitive: 3 AI investments CX trendsetters use to surge ahead

Thanks to AI, there’s another seismic shift taking place in customer service. Teams fully integrating AI—not…

Article
3 min read

3 ways AI bolsters employee productivity and satisfaction

A happier workforce isn’t just a nice-to-have—it’s essential for success. Research consistently shows that happy employees…

Article
5 min read

The key to better customer relationships? Human-centric AI

Companies that are moving quickly to adopt human-centric AI and integrate it deeply into their CX…

Article
5 min read

The power of listening: 3 ways Lush drives brand growth with CX

Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…

Article
3 min read

86% of IT leaders rank employee service as a top priority. Here are their next steps.

Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…

Article
4 min read

Designing the future of CX: 3 ways Notion creates seamless experiences

What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…

2 min read

The May Edition of New Integrations

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Submitter History…

Introducing the world’s most complete CX solution for the AI era

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IT services: What they are + 15 types you can use

What are IT services? IT services are the procedures and processes that help businesses manage and…

Article
4 min read

How Twilio and Match Group elevate CX with human-centric AI

Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…

Article
8 min read

What is ITSM? The ultimate IT service management guide

What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…